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(202) 885-2058

School of Communication 4400 Massachusetts Avenue NW Washington, DC 20016 United States

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Technology Services

SOC's Technology Services Unit provides direct, technical support to SOC faculty, staff, and students. Staffed by eight full-time managers and IT specialists, along with several specialized tech support teams (compromised of over 60 part-time lab assistants), SOC's Technology Services Unit is the largest academic technology support team on campus.

We deploy our technology support staff throughout the school's facilities and can be found in the following locations:

  • The Hub (MCK T02)
  • SubHub (MCK 301)
  • Equipment Room (MPC G12)
  • Photo Offices (first floor of Media Production Center)
  • Media Production Center (MPC Lobby)
  • Studio (MPC G13)
Selected
Services
Policies

The SOC Technology Services Unit provides the following services to the school:

  • Faculty/staff computing and printing support
  • SOC computer lab scheduling and maintenance
  • Classroom audio-visual support
  • Technical training and support
  • Web development and production
  • Web hosting and networked file storage
  • Graphic design and photography
  • Equipment maintenance and distribution

If we can't fix your problem or provide the services you need, we'll do our best to make sure we refer you to the folks who can.

Generally speaking, the SOC Technology Unit's operating policies are geared toward meeting or exceeding one overarching goal: providing superb technology to as many users (students, faculty, staff) as possible. We are constantly evaluating and re-evaluating our specific operating policies, practices, and procedures to ensure we can meet or exceed that objective on a regular basis.

The following are examples of policies and procedures we have in place:

  • Food or drink is not allowed in SOC technology facilities
  • SOC facilities are reserved specifically for SOC students
  • Repair of SOC equipment is performed only by qualified staff
  • Scheduling computer use in SOC labs and editing suites is recommended
  • Technology support requests should be submitted to the SOC Techline

Hours of Operation

SOC Techline (MCK T-02)
Monday-Friday: 9 a.m. to 5 p.m. 
Drop-ins welcome!

SubHub (MCK 301)
Monday-Thursday: 8 a.m. to 11 p.m. 
Friday: 9 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.

Drop Us a Line

Contact SOC tech services at soctechline@american.edu or 202-885-3570.Â